Shopify support retainer
A developer who answers, on a retainer you can budget for. Fix requests go in and a working store comes out, with the turnaround in writing.
The problem with ad-hoc help
Freelancers are great until they get busy. Then a broken collection page waits a week, a checkout bug waits longer, and every message starts with an apology. A retainer flips the arrangement: the capacity is reserved before the problem happens.
How the retainer works
You send requests as they come up: a section that broke, an app that misbehaves, or the banner that needs to be up before Friday. Each lands in a queue with a turnaround you get in writing, and site-down emergencies jump it entirely. You always know what's in progress and what shipped.
What is included
- A fixed number of requests each month, in writing
- Guaranteed turnaround, 24 or 48 hours by plan
- Site-down emergencies jump the queue
- All work tested before it ships
- A running log of everything done
Where to start
This service runs inside the Care plan and up. The audit comes first either way: $350, delivered in 5 business days. Credited in full toward your first month when you subscribe to a retainer within 60 days of paying for the audit.
Case studies publish when numbers are verified. Until then, the fastest way to see how I work is the $350 audit.