What counts as a fix request?+
One task with one clear outcome. A broken section repaired, an app conflict resolved, a banner swapped, or something vaguer that we pin down together before I start. If a task looks bigger than about two hours, I'll tell you up front and we'll split it into parts.
How fast do you turn requests around?+
Care requests are done within 48 hours and Growth within 24, while Partner gets same-day triage, meaning I look at it, tell you what it is, and either fix it on the spot or tell you exactly when it lands. If your site goes down, that jumps every queue on every plan.
Can I cancel any time?+
Yes. Plans are month to month. One email before your next billing date and you are out. You keep everything I built. Founding pricing locks the 40% discount for 12 months. Leaving early only means you lose the discounted rate.
What is founding pricing?+
The first 3 clients get 40% off list for 12 months. After those spots fill, new clients pay list. The spot counter on the pricing section is the current number.
How does the $350 audit credit work?+
After you pay for the audit, subscribe to a retainer within 60 days and the full $350 is credited toward your first subscription month. On Growth at the $1,500 founding price, you pay $1,150 for that first month. After 60 days, you pay full price with no credit.
Does my store have enough traffic for CRO?+
A/B tests need roughly 1,000 orders a month to give trustworthy answers at a useful pace. Below that I still improve conversion with known-effect fixes: checkout speed, form friction on mobile, trust, and app weight. Care never includes A/B testing. The audit tells you whether Care or Growth is the honest fit.
Who owns the code and the test results?+
You do, from day one. Everything ships to your Shopify store and your repository, and every test result lands in a report you keep. If we part ways, nothing breaks and nothing leaves with me.
Do you work on platforms other than Shopify?+
No. Shopify and Shopify Plus only. Specializing is why the fixes are fast and the playbook works, so if you're on WooCommerce or Magento, I'm the wrong fit and I'll say so.